Delivery and returns policy
Damaged or unwanted goods. (returns and/or exchange Policy)
Please contact the office within 5 days of receipt either in writing, email or by phone telling us what the problem is and we will do our best to resolve the matter as quickly as possible. We want our customers to be happy with the products and service so they stay with us. We feel the following policy is fait for all parties.
Damaged or faulty items will be replaced or refunded or a credit note issued. We will cover the cost of postage back to you but not to us. If you have changed your mind or don’t like your purchase then we will be happy to exchange the item for something else but postage will be charged again. Or a credit note will be issued as an alternative. Please quote your order number in all correspondence Items should be in their original packaging unopened and in good condition for resale or refund/exchange will be denied (except in the case of damaged items of course) An item can only be exchanged/credited once, we will not repeatedly except returns on the same order. We reserve the right to refuse an order if we feel it is necessary to take such measures for any reason.
How quickly do you despatch orders.
We aim to despatch your order within 48 hours of the working week Monday-Friday and endeavour to get your goods to you as quickly as possible. Ideally within 7 working days. We can not be held responsible for unforeseen events such as acts of god or bad weather or a problem with the courier. We use Royal Mail as a reputed carrier. If your order is urgent, please allow time for delivery or contact us if special arrangements need to be made. We are always happy to help in any way we can.
The carrier will attempt to deliver to you twice and a signature is required. Should you miss the delivery and it is returned to us, you will unfortunately need to pay carriage again. In some cases it is possible to collect from the depot before the package is returned.